While last week’s storm dumped multiple feet of snow on New York, senior assistant editor Beata L. Santora spent a blissful week at the Excellence Playa Mujeres resort in Mexico. She was able to halt the eating, drinking, and tanning long enough to tell us how she scored the ultimate upgrade.It’s amazing what you can get just by asking. Case in point: I booked my week-long stay at the gorgeous
Excellence Playa Mujeres way back in August when
Travelocity offered a too-good-to-be-true package deal—seven nights for $2300, including airfare. For two!
So as I walked into the beautiful lobby of the resort last week, I couldn’t have asked for anything better...until I did. “I would love a room with views of the sea,” I said to the front desk clerk sweetly. Before he could say that those rooms are double the price, I mentioned that I was a repeat guest. When I saw hesitation in his face, I added that eight friends were due to arrive that day based on my recommendation. I wasn’t pushy or arrogant, but friendly and firm. A short conference with the manager ensued and minutes later I was being escorted to a sea view suite within the Excellence Club. Not only did this room have the ultimate vistas (see above), it also had a private rooftop with huge loungers and a HydroSpa pool with cascading waterfalls. Plus, we got our own concierge, a pillow menu, a private club and beach area, plus name recognition at each and every restaurant on the property.
The moral of the story is this: Just ask. What’s the worst that could happen? They say no? Unlikely. Hotels and resorts are in the business of repeat customers, so nowadays an upgrade is just a smart investment. Paying it forward.